Frequently asked questions
What is the easiest way to find the items I am looking for?
The quickest and easiest way to find a product you are already familiar with is to type the product name or type into the search box on the top right hand side of the screen.
Can I send my prescriptions to ASDA-Pharmacy.co.uk?
This service is not available at the moment but we expect to be able to offer this in 2008.
How much do you charge for delivery?
We charge a standard fixed rate of £2.95 for packaging and delivery to any destination in the UK for all orders under £45. Orders of £45 and above are free of delivery charges to any UK destination. Deliveries outside the UK are charged according to the weight of the goods. The exact amount will be confirmed at the checkout. Click here for an indication of overseas delivery costs.
I don't live in the UK can you still deliver to me?
Yes we are able to deliver products outside the UK. For further information contact customerservice@asda-pharmacy.co.uk
How do I pay for my products?
You can pay for your products online via credit/debit card by simply selecting the 'pay by direct credit card entry option'. If you would prefer you can place your order over the telephone on 0845 3666 987.
Are credit card transactions over the Internet safe?
The credit card area on our site is secure. ASDA-pharmacy.co.uk utilize industry standard Secure Sockets Layer (SSL) technology provided by GeoTrust to allow the encryption of all credit card information. This means information passed between your computer and our web site cannot be read by any third party. SSL encryption technology, used by many Internet stores similar to ourselves, virtually eliminates credit card fraud on the Internet.
Can I see my previous orders?
Yes by clicking on the link "Your account", on the navigation panel at the top of the page and then on the "Order History" tab.
What happens if I'm not at home when you deliver?
We use Royal Mail and Business Post services for most of our deliveries. Depending on the nature and value of your order, we may use an enhanced service such as Recorded or Special Delivery, which will require a signature on delivery - if you are not in, you will be left a note to say that delivery was attempted, which will also contain full instructions about how to obtain your parcel - either by rearranging a delivery time, or by collecting the parcel from a local delivery office. If you wish for your order to be delivered on a particular date, call us on 0845 3666 987 and we'll do our best to help. Click here for more delivery information.
If I need something straight away can you help me?
If you need medicines immediately, we are not best placed to help you - in this situation you should consult a local pharmacist or doctor, or call our pharmacy team on 0845 3666 987 if you need advice about what to do. We do aim to send medicine-only orders to you for delivery on the next working day in the UK, if you order before 11:00am.
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