Returns Policy
ASDA-pharmacy.co.uk understands that there may be times when the items may not have been delivered correctly or that you don't need the product any more. If this is the case then you can return any unwanted items free of charge within 28 days for a refund or replacement as long as they are unused and are returned with the original packaging. Returned medicines will not be resold whatever the condition.
In the event of a refund, please note the refund will be made by the same method used to pay for the order. Credit card companies will only allow refunds to be made to the card used to pay for the original order. Please be aware that it can take as long as seven working days for a refund to be acknowledged by your credit card company.
Your statutory rights are not affected
How to return an Item
To return an item please use the returns note enclosed with your order. Please fill in the form and attach the freepost label to the packaging. You can post the return, free of charge, at your local post office.
Please note we will check returns to make sure they are unused and with the correct packaging before processing.
If for any reason you need assistance with your queries, please e-mail our Customer Services Team at customerservice@asda-pharmacy.co.uk or call 0845 3666 987.
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